home classic more bags accessories 8tokyo.com

CUSTOMER SERVICE

payment

・Credit cards and paypal are accepted for payment.
If you encounter an error while you are processing your order, your order may not be finalized.

shipping/rates

・We ship to Asia, Europe, North America and Australia.
The shipping charge is for FREE to anywhere around the world.

・We will choose the least expensive shipping method from Japan.
Orders for tote bag will be shipped via REGISTERED AIR small PACKET.Because of its security and speed, we ship all of our products via Japan Post Co., Ltd., and offer insurance for up to $60 USD. You will be able to track your package throughout the shipping process. The customer is responsible for any duty or sales taxes incurred by their country.

・We ship packages to your confirmed PAYPAL shipping address for your own safety and protection. Please update personal information before placing an order. Sorry, refunds are not available for orders shipped to the wrong address.

・SORRY, WE DO NOT MARK ITEMS AS “GIFTS”. THE TRUE VALUE OF YOUR ITEM IS DISPLAYED, SO THAT IF YOUR ITEM BECOMES LOST OR DAMAGED, WE CAN REFUND YOU THE FULL VALUE.

・You may be asked to pay customs duties.

Refunds and Exchanges

・When placing your order, please remember that colors may vary slightly depending on the resolution of your computer monitor.

・In the unlikely event of a problem with your order, please contact us within seven days of your product’s arrival. The item must be returned new and in its original packaging to qualify for a refund or exchange.

・For damages during shipping, please contact us immediately so that we may file a claim with the postal service. The damaged item will need to be photographed. Please be patient as your refund processes.

・When you return product, please do not fold them in half or stuff them into a small box.

・We ask you to pay for shipping charges for products you return.

wholesale

・Please e-mail me for more information.